Are they being served?
The first goal of the Williams review was, ‘Customers at the heart: a reformed railway which unlocks a new generation of innovation and investment and, where it makes sense, choice for customers.’ As the industry moves forward, we want to make sure we are keeping customers at the heart of everything we do.
Click here to see the latest National Rail Passenger Survey (NRPS) results.
Click here to see the passenger input to the Rail Review Debrief, providing insight on the rail user experience.
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